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The CIS-ITSM certification exam is available to IT professionals who have completed the ServiceNow ITSM Fundamentals course and have at least six months of experience working with ServiceNow ITSM modules. CIS-ITSM exam consists of 60 multiple-choice questions that must be completed within 90 minutes. A passing score of 70% or higher is required to earn the certification.

ServiceNow CIS-ITSM certification is a vendor-specific certification that is recognized globally. Certified Implementation Specialist - IT Service Management certification is an excellent investment for IT professionals, as it can enhance their career prospects and increase their earning potential. Certified Implementation Specialist - IT Service Management certification is also a valuable asset for organizations that use the ServiceNow platform, as it ensures that their IT professionals have the necessary skills and knowledge to manage their IT services efficiently. Overall, the ServiceNow CIS-ITSM Certification is a must-have for any IT professional looking to enhance their career in IT Service Management.

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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q148-Q153):

NEW QUESTION # 148
Which of the following components can be turned on or off in the Service Catalog Cart Layout?

A. Delete Item
B. Calculate Shipping
C. Add to Wish List
D. Quantity

Answer: D

NEW QUESTION # 149
Which of the following statements is true regarding the permission that a user of itil role has?

A. Users with itil role can update any incident except closed incidents.
B. Users with itil role can only update incident created by them.
C. Users with itil role can update any incident except closed and resolved incidents.
D. Users with itil role can update any incident.

Answer: A

Explanation:
Explanation/Reference:

NEW QUESTION # 150
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

A. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
B. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
C. Only users with sn_known_error_write can create Known Error articles
D. The Known Error knowledge articles use a template, which includes the Workaround and the Cause

Answer: D

Explanation:
https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task
/create-known-error-from-problem.html

NEW QUESTION # 151
How can you remove demo data?

A. You can request that through the HI portal.
B. You have to go through the tables and select all records and delete them.
C. You have to deactivate the ITSM Foundation plugin and activate it again without selecting the "demo data" check box.
D. In the settings, you can check the "Remove demo data" check box.

Answer: A

Explanation:
You can use the HI portal to request removal of demo data. This option is available under Manage Instance module.

NEW QUESTION # 152
A company wants to build a custom Lightning Component that will display a specified Account Field Set and that can only be added to the Account record page.
Which design resource configuration should be used?

Answer: A

NEW QUESTION # 153
......

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